Refund policy
Return & Refund Policy
Return Eligibility
- Items can be returned within 30 days of purchase. After 30 days, we regret that we cannot provide refunds or exchanges.
- To qualify for a return, the item should remain unused, retain its original condition, and be housed in its original packaging.
Processing Refunds
- Upon receipt of your return, we will promptly send an email confirmation acknowledging its arrival.
- The refund will then be initiated to your original payment method. The processing time might vary based on the payment method and respective bank's policies.
Delayed or Missing Refunds
- If you don't notice the refund, kindly double-check your bank account.
- Get in touch with your credit card provider; it might take a while for the refund to reflect in your statement.
- Also, consider checking with your bank as there's typically a waiting period before refunds get posted.
- Having done all this, if the refund is still elusive, please reach out to us at sunshineherbals@gmail.com.
Exchanges
- We replace items that are defective or damaged. For exchanges, notify us at sunshineherbals@gmail.com and send your product to: Sunshine Organic Herbals LLC, 1445 North Congress Avenue, Suite 5, Delray Beach FL 33445, United States.
Guidelines for Returning Items
- Direct all returns to: Sunshine Organic Herbals LLC, 1445 North Congress Avenue, Suite 5, Delray Beach FL 33445, United States.
- Customers bear the shipping cost for returning items. These charges are not refundable. In the event of a refund, the return shipping cost will be deducted from the refunded amount.
- For items valued above $75, we recommend a traceable shipping service or shipping insurance, as we cannot ensure the receipt of returned items.